Patient Information
Everything You Need to Know Before Your Visit
We’ve put together the information below to help make your visit to Riverlea Medical Hub as smooth as possible. If you have any questions, our friendly team is always happy to help.
Practice Information
Home Visits
Home visits may be available for regular patients whose medical condition prevents them from attending the practice. Please contact our reception team to discuss your individual circumstances.
Telephone Access
If you need to speak with your doctor, our reception team will take your details and a message. Your doctor will return your call as soon as practicable when appropriate.
Test Results
For privacy reasons, test results are not routinely provided over the phone, by email or to third parties. We recommend making an appointment with your doctor to discuss your results and any recommended follow-up care.
Fees & Payments
Bulk billing is available for eligible Medicare card holders. Some consultations and procedures may incur a private fee.
Missed Appointments
If you are unable to attend your appointment, please provide at least 6 hours’ notice. A $40 Did Not Attend (DNA) fee applies to missed appointments or late cancellations. Outstanding DNA fees must be paid before further appointments can be booked.
Privacy
We are committed to protecting your personal health information in accordance with the Australian Privacy Principles.
Interpreter Services
Interpreter services can be arranged on request. Please let our reception team know when booking your appointment.
Feedback & Complaints
We value your feedback and are committed to continually improving our services. Share your compliment, suggestion, complaint or general feedback here.
Medicare Bulk Billing
Riverlea Medical Hub is a bulk billing practice for eligible Medicare card holders.
Fees may apply for:
Procedures and skin excisions
Diagnostic services (including ECG and pathology)
Allied health and other non-GP services
Patients without a Medicare card
If you’re unsure whether fees apply to your appointment, please contact our friendly team before booking.
Need More Information?
If you can’t find the information you’re looking for, please don’t hesitate to get in touch with our friendly team.